Questions buyers and builders ask us

We build enterprise AI voice agents that handle real customer conversations on your phone lines — inbound and outbound — and work alongside your human team. Voice is our specialisation, not a side feature of a chat product.

Three things: human-like latency on live calls, deep multilingual coverage, and cost-per-call engineering. Most buyers come to us after a pilot elsewhere stalled on one of those.

India, the Middle East and Malaysia today, with delivery and support teams aligned to each region's business hours and language mix.

Customer experience, contact centre and digital transformation leaders who own call volumes, cost per contact and CSAT — usually in consumer durables and appliances, BFSI and insurance, healthcare, real estate, retail and e-commerce, travel, utilities and government citizen services.

No. We run a hybrid model: AI handles the repetitive, high-volume contacts and your people handle judgement, empathy and escalations, with clean handoff and full context between the two.

We are stack-agnostic, we engineer for cost per call rather than just capability, and we ship configurable workflows instead of a fixed product. Buyers usually notice the latency and the language quality first.

Speech recognition, language models and text-to-speech are all selectable per workflow and per language. You are not locked to one provider, and we can swap components as quality, price or compliance requirements change.

A few layers working together: we resolve deterministic steps before we call an expensive model, and we run an intelligent text-to-speech cache so repeated phrases are not re-synthesised on every call. Over a large volume that materially lowers the blended cost per call.

Best in class for production voice — responses land fast enough that callers talk over the agent naturally instead of waiting for a beep. We share measured numbers for your specific flows during the pilot.

Yes. We have proven journey templates by vertical — service request and complaint capture, appointment booking, happy calling and feedback, abandoned-enquiry recovery, payment and renewal reminders, lead qualification and order status. We can walk through anonymised outcomes from comparable deployments on a call.

A working agent can be configured and tested the same day. A simple production workflow typically goes live in a few days; one with system integrations, guardrails and UAT usually runs a few weeks depending on your approvals.

Yes. Business teams build and change flows in the builder without writing code — questions, branches, actions, escalation rules and handoff points. Our team can build the first few with you, then hand over.

Very. Persona and tone, language behaviour, guardrails, knowledge, escalation triggers, working hours, retry logic and post-call actions are all configurable per department and per flow, without a release cycle.

Analytics surface where calls fail or escalate, you adjust the flow or the knowledge, and the change is live immediately. Continuous tuning is part of how the model works.

90+ languages: English, Arabic, Spanish, French, German, Mandarin, Bahasa Malaysia and a wide set of other international languages, plus Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi and Malayalam.

Yes. The agent follows whichever language the caller uses and can switch mid-conversation, including mixed speech, without a menu or a restart.

Accent and dialect handling is tuned per market, and voice selection is part of the configuration so the agent sounds local to the caller.

Yes. We are integration-agnostic and connect over standard APIs, webhooks and events to CRM, ticketing, order management, field service, ERP and scheduling systems — including in-house and legacy platforms.

Yes. We work with your current numbers, carrier and contact centre setup, or we can provide telephony where you prefer.

Voice is the core, and the same agent logic extends to WhatsApp, chat, SMS and email so the customer context carries across channels.

The agent transfers on sentiment, complexity, policy triggers or a direct request, and the human receives the summary, the intent and the transcript so the customer never repeats themselves.

Every call has a recording, a transcript, an intent and outcome, sentiment, latency and cost. Dashboards roll that up into containment, resolution, escalation and CSAT trends by flow and department.

We agree the measures up front — usually containment, average handling time, answer rate, resolution, CSAT and cost per contact — and report against them through the pilot.

Guardrails at company, department and flow level define what the agent may discuss, what it must never say, and when it must escalate. Responses stay grounded in your approved knowledge.

Yes. Encryption in transit and at rest, role-based access, audit trails, configurable retention and least-privilege integration access are standard. Conversation processing is in-memory and only what you choose to retain is stored.

In-region by default for each of our markets, with private cloud or customer-cloud deployment available for regulated buyers.

Yes. We support standard enterprise security assessments, penetration testing and data-protection reviews, and we align to the applicable data-protection regulation in each market. Our security team joins the review call when you need depth.

Disclosure is enabled by default and is part of the approved script.

We price on usage, and I do not quote numbers on a first call. The rate depends on the speech, language and voice components your flows need, the languages, and your volumes — once we understand the flows and volumes, our sales team shares an accurate quote.

Because a wrong number helps neither of us. Two workflows on the same platform can differ significantly in cost depending on the stack and call patterns. A short discovery gets you a real number instead of a guess.

Commercials are built around consumption rather than licence stacking. The sales team walks through the structure with the quote.

Yes. We are open to channel partnerships with a joint go-to-market — shared pitching, enablement for your team, and joint delivery on accounts you own.

Yes, and it is one of our strongest models. The BPO provides seats, dialler and supervision, we provide the AI layer, and the client gets one hybrid team with better economics and coverage.

With a short call to map territories, target verticals and the joint offer. I can book that with our partnerships team.

A 30-minute discovery on your call volumes and top journeys, a tailored demo on one of your own use cases, then a scoped pilot with agreed success measures.

Your priority journeys, indicative call volumes and languages, the systems the agent must reach, and a business owner for the pilot.

You already are — this call is the product. You can also build a flow yourself on the site and test-call it.

VartaVoice is an enterprise voice-AI platform. Our VARTA cognitive engine runs AI agents that answer and place phone calls, resolve customer issues against your live systems, and hand off to humans when it matters.

VARTA is our cognitive engine — a 3-zone, 9-layer architecture built on an LLM-last principle. It classifies, retrieves and caches before it reasons, which is how we hold sub-500ms end-to-end response times.

A first working agent takes minutes in the self-serve builder. A production enterprise deployment with integrations, guardrails and UAT typically runs four to six weeks.

90+ languages including English, Arabic, Spanish, French, German, Mandarin and Bahasa, plus Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi and Malayalam.

Yes. Code-switching is the default behaviour — the agent mirrors whichever language the caller last used, without a menu or a restart.

Yes. Custom voice cloning is available on enterprise plans, subject to consent documentation for the voice talent.

The platform provides the controls required for DPDP compliance: in-language consent capture, purpose scoping, configurable retention, audit trails and grievance routing. Compliance is a joint responsibility — we provide the controls, you configure the policy.

India-region by default, with data residency options for other regions on enterprise plans. Conversation processing is in-memory; only what you configure to retain is written to disk.

ISO 27001 certified, SOC 2 Type II in progress, GDPR and HIPAA-ready controls, and CERT-In empanelled VAPT performed annually.

Yes. AI disclosure is a platform-enforced setting and is on by default.

Per voice minute consumed, with tiered rates and volume-based minimum guarantees. There is no separate platform fee.

Yes — ten minutes of live agent calling from the homepage without signup, and free credits after you create an account.

You keep full read access to the platform; calling and simulation pause until you top up or move to a plan.

Salesforce, HubSpot, Zoho, SAP, Freshdesk, WhatsApp Business, Razorpay, calendar systems and any REST API through the universal action layer.

Yes. Bring your own carrier over SIP/TLS, or use our numbers. Both work with the same call flows.

Everything the dashboard does is available over REST, with signed webhooks for every call lifecycle event.