Three-level hierarchy
Company policy at the top, department specifics in the middle, call-flow snippets at the leaf. Scope decides what the agent can see.
Knowledge Base
Grounded answers from your own documents, not the open internet
Hierarchical knowledge — company-wide, per department, per call flow. Upload documents, crawl links, or bulk-add FAQs. VARTA retrieves before it reasons, so answers stay factual and fast.
- <120msCached answer latency
- 3Scoping levels
- 62%Typical cache-hit rate at scale
How it works
What you get
Bulk operations
Add dozens of documents, links and FAQ pairs in one dialog, with parse status and re-index controls.
Retrieval-first, LLM-last
Cached and retrieved answers are served in under 120ms. The LLM is the last resort, not the first hop.
Freshness controls
Schedule re-crawls, expire stale entries and see exactly which document produced each sentence in a transcript.
Explore
More of the platform
Agent Builder
Pick a persona, set the language and tone, attach knowledge and actions, then publish to a phone number.
ExploreInbound
Point your number at VARTA and inbound queues disappear.
ExploreOutbound
Load a target list from the mini-CRM or your own systems, choose the department call flow, and launch.
ExploreVoice Analytics
Transcripts with sentiment colour-coding, latency charts, token and cost breakdowns, and AI summaries.
ExploreDevelopers
Create calls, stream events, fetch transcripts and push CRM updates.
Explore
Put VARTA on your phone lines
Talk to a live AI agent for ten minutes — no signup, no card. Or book a walkthrough with our team.