Report
Anyone — customer, employee or researcher — can raise a suspected incident to security@vartavoice.ai. It is triaged within one hour, around the clock.
Security
Incident response
A documented, rehearsed process — and a commitment to tell you fast, even when the picture is still incomplete.
24-hour customer notification commitment
Where a confirmed incident involves personal data belonging to your customers, we notify you within 24 hours of confirmation — not within 24 hours of finishing the investigation.
Process
Five stages, every time
01 02 Contain
The on-call security engineer isolates affected systems, revokes credentials where needed and stops any further exposure before analysis begins.
03 Assess
We establish scope: which workspaces, which data categories, which time window. Findings are recorded in an immutable incident log.
04 Notify
Affected customers are notified within 24 hours of confirming a personal-data incident, with the facts known at that time and a committed update cadence.
05 Recover & review
Service is restored, root cause is documented, and corrective actions are tracked to closure. A written post-incident report is shared with affected customers.
Escalation contacts
Security incidents: security@vartavoice.ai · Grievance officer and data protection: Dheeraj.khatter@mymobiforce.com · Phone: +91-9871777715
Reviewing us as a vendor?
We will walk your security team through the process, the runbooks and the last VAPT report.