Same call. Three agents.
Transcript
- 0:01
One caller. One request. Three voice agents.
- 0:05
The pipeline agent relays her words through three vendors, and waits. The speech model is quick. VARTA answered from its cache before either one started.
- 0:15
A house number is where calls go wrong. One agent heard it wrong and asked again. One heard it wrong, and didn't ask. VARTA captured it, and confirmed it. By rule, not by luck.
- 0:29
An interruption. The pipeline talks over her. The speech model wanders off script. VARTA answers the question, and returns to the job.
- 0:40
Per call, that is forty-six percent cheaper. At a million calls a month, it is eighty-eight lakh rupees. Every month.
- 0:48
Seven layers answer first. The model is the exception. Every turn is traced, and the rules heal themselves from live calls.
- 0:57
Every voice agent waits for a model. VARTA mostly doesn't.
About this film
A bank customer updates her address. The cascaded pipeline relays her words through three vendors and leaves her waiting. The speech-to-speech model answers fast, mishears the house number and never checks. VARTA answers from cache, captures the address, confirms it by rule, handles her interruption and goes straight back to the job. Per call that is modelled at 46% cheaper with the vartavoice.ai cost estimator at a 60% cache-hit rate.
1:04 · · English captions
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